Remote assistance program my computer

Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Fill in the email address of your helper and manually attach the invitation file to the message.

Send the email. At this point it may be helpful to get your helper on the phone. The Remote Assistance system has a Chat capability that works very well, but usually a call can be more efficient. You can read the password to your helper over the phone, which is a very safe method.

However, your helper has to type it in, which is prone to error. You can help the helper by sending a second email containing just the password not in the subject line. Once your helper has the password and the file, the helper can start the remote session.

You need to enable Remote Assistance if you want to use it to fix an issue remotely or do other things. Windows Remote Assistance is a useful feature that allows you to make someone you trust to take over your PC to fix some issues remotely. If you want to use it, you need to enable it in advance. How to enable Remote Assistance on Windows? Here are three methods. This will detect and remove "rootkits," which are malicious programs that exist deep in your system files. The program will scan your computer, which may take a while to complete.

Monitor your computer after removing any malware. Change all of your passwords. You should avoid using the same password for multiple services. Log out of everything everywhere. After changing your passwords, go through each account and log off completely. Make sure that you log out of any device that is currently using the account. This will ensure that your new passwords will take effect and others will not be able to use the old ones.

Perform a full system wipe if you can't get rid of the intrusion. If you're still experiencing intrusions, or are concerned that you may still be infected, the only way to be sure is to completely wipe your system and reinstall your operating system.

You'll need to back up any important data first, as everything will be deleted and reset. When backing up any data from an infected machine, make sure to scan each file before backing it up. There's always a chance that reintroducing an old file can lead to a re-infection. See Wipe Clean a Computer and Start Over for instructions on formatting your Windows or Mac computer and reinstalling the operating system. Part 2. Keep your antivirus and antimalware software up-to-date. An up-to-date antivirus program will detect most attacks before they can happen.

Windows comes with a program called Windows Defender that is a competent antivirus that updates automatically and works in the background. There are also several free programs available, such as BitDefender, avast! You only need one antivirus program installed.

Windows Defender is an effective antivirus software that comes pre-installed on Windows computers. See Install an Antivirus for instructions on installing an antivirus program if you don't want to use Defender. Windows Defender will automatically deactivate if you install another antivirus program. Make sure your firewall is properly configured. If you're not running a web server or running some other program that requires remote access to your computer, there is no reason to have any ports open.

Most programs that require ports will use UPnP, which will open ports as necessary and then close them again when the program isn't in use. Keeping ports open indefinitely will leave your network open to intrusions. See Set Up Port Forwarding on a Router and ensure that none of your ports are open unless necessary for a server you are running. Be very careful with email attachments. Email attachments are one of the most common ways for viruses and malware to get onto your system.

Only open attachments from trusted senders, and even then, make sure that the person intended to send you the attachment. If one of your contacts has been infected with a virus, they may send out attachments with the virus without knowing it. In addition, be wary of any emails you receive that ask you for personal information. Sometimes phishing websites will closely mimic sites you trust in an effort to get your username, password, or other sensitive information.

Make sure your passwords are strong and unique. Each and every service or program you use that is password-protected should have a unique and difficult password.

This will ensure that a hacker cannot use the password from one hacked service to access another. See Manage Your Passwords for instructions on using a password manager to make things easier for you. Try to avoid public Wi-Fi spots.

Public Wi-Fi spots are risky because you have zero control over the network. You can't know if someone else using the spot is monitoring traffic to and from your computer. By doing this, they could gain access to your open browser session or worse.

You can mitigate this risk by using a VPN whenever you are connected to a public Wi-Fi spot, which will encrypt your transfers. Be very wary of programs downloaded online. Many "free" programs that you find online come with extra software that you likely did not want.