Sap help desk software

You will need to register for an account. Redeem activation code Access your subscription. List of valid certifications Validate your certification Stay current. Certifications help validate the expertise and experience of Learn more. Due to the temporary closure of training centers c Learn more. Can't find what you're looking for? Using the Service Desk describes the process.

Integration In each project phase, your staff can, for example, in the Blueprint and during the test phase, create messages which you can manage centrally in the Service Desk.

Features Central Support Message Management Create support messages directly from any transaction Automatic capture of data of the system in which the support message was created: Installation number Installed software components Operating system Transaction Screen number.

Display customer data, problem description, priority, attached documents, Service Level Agreements SLA Assign processor Create notes and messages to the reporter and other processors Forward message to other processor or support units Create documents and URLs Attach documents Assign and monitor status Create a worklist by selection. CIC has got you covered. We have created enablement sessions that help you get the most from your support and optimize your experience with SAP.

Our sessions approx. They are delivered across different time zones in the following languages: Chinese, English, French, German, Japanese, Spanish and Portuguese. Find all the information you need including registration links, webcast topics and replays available here. SAP customers can refresh their accreditation or enroll for the modules of Product Support Accreditation, a learning and enablement program, at no additional cost - easy to consume at any time.

Join our Product Support Accreditation program and become part of our community. Access the program with your s-user and enjoy easy to consume self-enablement to speed up your time to answers and increase efficiency and productivity during your support interactions. You are already a member and have completed your accreditation? Then you can easily renew your certificate and get your accreditation batch after completing the newest modules and learnings.

SAP's Product Support implements customer tailored real-time interventions to predict and prevent business impacting events and incidents. From on-demand support to self-service tools, SAP users already benefit from an intuitive, context sensitive digital support. Examples include AI-enabled Incident Solution Matching and support assistant, to help resolve issues without logging an incident. SAP strives to provide preventative support by implementing customer tailored interventions such as Cloud Health to help avoid business impacting incidents.

By analyzing performance and error data for every user action, SAP Cloud Health redefines traditional monitoring and enables preventative action. Preventative and predictive features will increase over time.